Terms of Service & Privacy Policy

Terms of Service & Privacy Policy

Welcome to HagiangTrips. By making a booking with us — whether via our website, email, or WhatsApp — you confirm that you have read, understood, and agree to the following terms. Our goal is to ensure your adventure is not only unforgettable, but also safe, transparent, and worry-free.

SECTION 1 — TERMS OF SERVICE & SAFETY

1. Health & Safety Requirements

The Ha Giang Loop traverses rugged, high-altitude mountainous terrain. All participants must be in good general health. If you have any pre-existing medical conditions — including but not limited to heart conditions, severe asthma, or chronic back problems — please inform us before booking so we can advise the most suitable tour option.

For Easy Rider (motorbike) tours: helmet use is mandatory under Vietnamese law and strictly enforced by HagiangTrips. All safety instructions from your guide or driver must be followed at all times.

2. Mandatory Local Border Permit

Vietnamese law requires all international travelers entering Ha Giang's border zone regions to hold a valid Border Zone Permit. HagiangTrips arranges this official documentation for you completely free of charge. We only require a clear photo of your passport and Vietnam visa prior to departure.

3. Assumption of Risk

Adventure travel in mountainous regions involves inherent risks, including unpredictable weather, steep terrain, and variable road conditions. While HagiangTrips provides experienced drivers, well-maintained vehicles, and enforces strict safety standards, guests acknowledge and accept the inherent risks associated with this style of travel.

HagiangTrips shall not be held liable for personal injury, loss, or property damage resulting from guest negligence, failure to follow guide instructions, or unforeseeable natural events. Please note: domestic travel insurance is included in all tour packages for your protection.

4. Luggage & Personal Belongings

We strongly recommend bringing only a small backpack or daypack on the tour. Large suitcases and excess luggage can be stored securely and free of charge at HagiangTrips Hotel for the duration of your trip. We are not responsible for loss or damage to fragile or high-value items (such as laptops or professional camera equipment) brought on the journey.

5. Child Policy & Pricing

Families are warmly welcome at HagiangTrips. For safety reasons, children under 10 years old are strongly encouraged to travel via our private Car or SUV tours rather than motorbike tours.

SECTION 2 — PRIVACY & DATA PROTECTION

1. Information We Collect & How We Use It

To organise your trip and comply with Vietnamese law, we will request the following information:

• Full name, nationality, and contact details (email and/or WhatsApp)
• Passport and Vietnam visa details
• Dietary requirements or allergies (where relevant)

This information is used exclusively to:

• Register your stay with local authorities (mandatory for all foreign visitors in Ha Giang)
• Process your Border Zone Permit and domestic travel insurance
• Arrange your meals and accommodations safely and accurately

2. Data Sharing — Zero Tolerance

HagiangTrips does not sell, rent, share, or disclose your personal information to any third party for marketing or commercial purposes. Your data is held in strict confidence within our core management team only.

3. Secure Payment & 0% Transaction Fees

All online payments are processed through secure, encrypted gateways (including OnePay). HagiangTrips does not store credit card numbers or banking details on our servers.

We are proud to absorb 100% of all bank transaction and card processing fees on your behalf. Whether you're paying your 30% deposit online or settling your remaining balance at our office by cash, credit card, or bank transfer — you will always pay exactly the listed tour price. No surcharges. No hidden fees. Ever.

If you have any questions about these policies, please don't hesitate to reach out. — Peter (Phuong) & The HagiangTrips Team 🏍️